Our Policies

Changes to your reservation or cancellations are free up to 24 hours in advance of arrival.  Changes or cancellations can be made for a fee equal to the first nights stay.

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Disclaimer

HIGHLINER HOTEL & CONFERENCE CENTRE collects important customer information in an effort to enhance and personalize your shopping experience. This information allows us to communicate with our customers about our products, services and promotions.

The privacy policy (the “Privacy Policy”) described below covers the entire HIGHLINER HOTEL & CONFERENCE CENTRE website (“the Site,” “we,” “us,” or “our”). Phrases such as “you,” “your” and other similar expressions refer to our customers, or the specific users of this Site. By visiting and using the Site, you accept the practices described in this Privacy Policy.

Collected Information

When you place an order, submit your account information or participate in HIGHLINER HOTEL & CONFERENCE CENTRE promotions or surveys, our Site collects your personal information such as your name, e-mail address, mailing address and payment information (credit card numbers and banking accounts). As a security measure, we will not retain your payment information within the website. HIGHLINER HOTEL & CONFERENCE CENTRE will use your information collected online to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the Site (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations.

In addition, we maintain a record of your purchase history, product interests, and whatever other membership details that might enable us to improve your shopping experience. Analytics such as Site use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive services we offer. At HIGHLINER HOTEL & CONFERENCE CENTRE, we understand and recognize that we must maintain and use customer information responsibly.

Please note: You are not required to submit any information to our Site. However, without providing the requested information, you may be unable to access certain features of our Site, including viewing our showroom, placing an order or logging into any other HIGHLINER HOTEL & CONFERENCE CENTRE membership-related services.

Additional Means of Obtaining Information

Cookies

As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. We may also use technologies such as our own cookies to provide you with enhanced online display advertising tailored to your interests. Site users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.

Information Sharing with Outside Parties

HIGHLINER HOTEL & CONFERENCE CENTRE will never rent or sell your e-mail address. We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our Site, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them.

Age Requirement

The HIGHLINER HOTEL & CONFERENCE CENTRE website is intended for users who are 18 years of age and older. If you are under the age of 18, you are not permitted to submit any personal information to us.

Security

We employ top physical, electronic, and administrative safety measures to assist us in protecting your personal information and credit card data. These safeguards help us to prevent fraud and unauthorized access as well as maintain data accuracy. In addition, we use professionally reasonable efforts to block access to your personal information from HIGHLINER HOTEL & CONFERENCE CENTRE employees and corporate partners to ensure your personal information is always kept safe.

Modification of Policies

It is at our sole discretion that HIGHLINER HOTEL & CONFERENCE CENTRE may modify this Privacy Policy to better serve our customers. Please check back often to review any new modifications that have been made.

Summary

HIGHLINER HOTEL & CONFERENCE CENTRE takes your privacy seriously. When connecting with us, we want our customers to feel confident that their personal information and credit card data is protected. Just as we are dedicated to bringing you the very best products, we are equally committed to providing our customers with a safe and secure shopping experience. The personal information we collect from our Site helps us better understand the interests of our audience in an ongoing effort to bring you improved service.

If you have questions or suggestions regarding our privacy standards please contact us.